Frequently Asked Questions

plugafrika is a South African online marketplace that connects local vendors with buyers. You can shop authentic products, fashion, food, beauty, crafts, electronics and more, from verified South African sellers, with secure payments and door-to-door delivery.

You can browse the marketplace freely, but you need a free account to place an order, track deliveries, save gift cards and request returns. Creating an account takes less than a minute.

We are currently live in South Africa, with vendors and delivery across the country. We will announce any expansion on the site.

Payments are processed securely through our payment partner. You can pay by debit or credit card. We never store your full card details.

Yes. Payments are handled by a PCI-compliant payment provider and your funds are held in escrow until your order is confirmed, which protects both buyers and vendors.

Yes. You can buy gift cards from the Gift Cards page and redeem them at checkout. Purchased gift cards are saved under your profile, where you can see their status and resend them by email.

Delivery times depend on the vendor and your location. Once a vendor ships your order, you will receive a tracking reference and estimated delivery window.

Sign in and open My Orders. Each order shows its current status and tracking details so you can follow your parcel from dispatch to delivery.

Orders are delivered by our courier partners. The vendor books the collection and the courier delivers to the address you provide at checkout.

Every listing shows whether the item is New or Used. Look for the condition badge on the product card and on the product page so you know exactly what you are buying before you order.

Yes. Vendors go through a verification process before they can sell, so you can shop with confidence.

Yes. You can request a return or exchange within 10 days of delivery from the order details page. Choose your reason and we will arrange a courier collection back to the vendor.

If the return is due to a defect, damage or a vendor error, the vendor covers the return delivery. For change-of-mind or buyer-fault returns and exchanges, the buyer covers the delivery cost.

For approved refunds, funds are released from escrow back to your original payment method once the returned item is received. Timing to reflect in your account depends on your bank.

Visit the Partner Portal to register as a vendor. Once your account is verified you can list products, manage stock, fulfil orders and receive payouts.

Vendor earnings are paid out automatically on a regular payout cycle to your registered bank account, along with a statement of earnings, taxes and fees.

Sign in and open your Profile from the account menu. There you can update your details and view your personal referral code to share with friends.

Email us any time at support@plugafrika.com and our team will help you.