Company information
Who operates plugafrika, as required by section 43 of the Electronic Communications and Transactions Act 25 of 2002.
Legal entity
- Registered name: PlugAfrika (Pty) Ltd
- Trading name: plugafrika
- Legal status: private company incorporated with limited liability under the Companies Act 71 of 2008
- Company registration number: 2026/692478/97
- Place of registration: Republic of South Africa, registered with the Companies and Intellectual Property Commission (CIPC)
- VAT registration: not registered for VAT. The company is below the compulsory VAT registration threshold and is not yet trading. No VAT is charged or recovered on the platform until this changes.
Directors
- Yousten Malesa
- Mashabela Galane
- Joseph Madisha
Physical and registered address
1 Callington Crescent
Parklands
Cape Town
Western Cape
7441
Republic of South Africa
How to contact us
- Office: 087 151 4442
- General and order support: support@plugafrika.com, or open a request through support
- Privacy and personal information: privacy@plugafrika.com
- Website: plugafrika.com
Information Officer
Our Information Officer under the Protection of Personal Information Act 4 of 2013 is Yousten Malesa, reachable on 084 035 1356, at the office number above, or at privacy@plugafrika.com. See our Privacy Policy for how we handle personal information and how to exercise your rights.
What we do
plugafrika is an online marketplace. Independent third-party vendors list and sell their own goods to buyers, and plugafrika provides the platform, checkout, payment facilitation, delivery coordination and dispute handling. plugafrika is not the seller of the products listed, and the contract of sale is between the buyer and the vendor. This is set out in clause 1 of our Terms of Use.
Prices, payment and security
Prices are shown in South African Rand, inclusive of any applicable taxes and the delivery charge quoted at checkout, before you confirm an order. Payments are processed by third-party payment providers over an encrypted connection, and we do not store full card details on our systems.
Our policies
- Terms of Use, the agreement that governs use of the platform
- Returns & Refunds Policy, including the 7-day cooling-off right and the 6-month right on faulty goods
- Privacy Policy and our Cookie Policy
- Regulated & Consumable Products Policy
- Delivery Policy and our Complaints & Dispute Resolution Policy
- Vendor Terms, for sellers on the platform
- PAIA manual, compiled under section 51 of the Promotion of Access to Information Act 2 of 2000
Complaints and dispute resolution
Raise a complaint through support and ask for it to be reviewed if you are not satisfied with the outcome. You may also refer a consumer matter to the National Consumer Commission, and a personal information matter to the Information Regulator of South Africa, whose details are in our Privacy Policy.