Privacy Policy
Last updated: 1 August 2026
PlugAfrika (“we”, “us”) respects your privacy and is committed to protecting your personal information in line with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and your rights.
Information we collect
- Account details: name, email address, phone number and password.
- Order and delivery information: shipping address, items purchased and order history.
- Payment information processed securely by our payment partners (we do not store full card details).
- Usage data such as pages viewed and device/browser information.
How we use your information
- To process orders, payments, deliveries, returns and refunds.
- To provide customer support and send transactional notifications.
- To improve our marketplace and, with your consent, send marketing updates.
- To prevent fraud and comply with legal obligations.
Sharing your information
We share personal information only as needed to operate the marketplace, with vendors to fulfil your orders, with courier partners to deliver them, and with payment providers to process transactions. We do not sell your personal information.
Your rights
Under POPIA you may access, correct or delete your personal information, object to processing, and withdraw consent to marketing at any time. To exercise these rights, contact us at privacy@plugafrika.com.
Data security & retention
We use appropriate technical and organisational measures to protect your information and retain it only as long as necessary for the purposes above or as required by law.
Contact
Questions about this policy? Email privacy@plugafrika.com.